Senior Digital Account Manager

Tech Company

£

London

 

50,000 - 55,000 per annum

Our client, a hugely successful Tech company, are now looking for a Senior Digital Account Manager to join their team. You’ll need to be able to make things happen when managing the development & direction of accounts. With a keen eye for detail, and a natural desire to exceed client expectations.
 

You are a bonafide ‘people person’, someone who can unite all our unique skills and disciplines to help them create, innovate and solve any digital challenge thrown your way. 

Description:

 

  • Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives 

  • Maintain high NPS (Net Promoter Score) and encourage case study and event participation

  • Provide 2nd line support issue resolution and escalation to the Customer Support Manager, internal teams and third parties where required to drive issues to closure

  • Conduct ongoing business reviews that measure client success and build plans to achieve client success

  • Drive continued engagement of their solution by applying relevant Communication programmes, working closely with the Communication and Engagement Team

  • Oversee implementation projects

  • Provide upcoming Roadmap presentations

  • Manage and negotiate the renewal process when needed

  • Identifying cross, up sell opportunities and working closely with the Commercial Team

  • Coordinate contracting and delivery of additional ad-hoc services

Job Requirements:

  • Experience with Client / Account / Success Management or other customer facing relationship role

  • Excellent verbal and written communication skills

  • Excellent presentation skills

  • High emotional intelligence and ability resolve conflict wherever it arises

  • Highly self-motivated and team oriented

  • Ability to work virtual in a professional manner

  • Proficient with the tools of the trade (laptop, e-mail, Office apps, smartphone, CRM applications)

  • Highly organized and efficient with exceptional follow through

  • Desire and ability to negotiate and communicate with clients

  • Ability to manage a territory of clients and prioritize your time and travel