Senior Digital Account Manager

Tech Company

£

London

 

50,000 - 55,000 per annum

Our client, a hugely successful Tech company, are now looking for a Senior Digital Account Manager to join their team. You’ll need to be able to make things happen when managing the development & direction of accounts. With a keen eye for detail, and a natural desire to exceed client expectations.
 

You are a bonafide ‘people person’, someone who can unite all our unique skills and disciplines to help them create, innovate and solve any digital challenge thrown your way. 

Description:

 

  • Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives 

  • Maintain high NPS (Net Promoter Score) and encourage case study and event participation

  • Provide 2nd line support issue resolution and escalation to the Customer Support Manager, internal teams and third parties where required to drive issues to closure

  • Conduct ongoing business reviews that measure client success and build plans to achieve client success

  • Drive continued engagement of their solution by applying relevant Communication programmes, working closely with the Communication and Engagement Team

  • Oversee implementation projects

  • Provide upcoming Roadmap presentations

  • Manage and negotiate the renewal process when needed

  • Identifying cross, up sell opportunities and working closely with the Commercial Team

  • Coordinate contracting and delivery of additional ad-hoc services

Job Requirements:

  • Experience with Client / Account / Success Management or other customer facing relationship role

  • Excellent verbal and written communication skills

  • Excellent presentation skills

  • High emotional intelligence and ability resolve conflict wherever it arises

  • Highly self-motivated and team oriented

  • Ability to work virtual in a professional manner

  • Proficient with the tools of the trade (laptop, e-mail, Office apps, smartphone, CRM applications)

  • Highly organized and efficient with exceptional follow through

  • Desire and ability to negotiate and communicate with clients

  • Ability to manage a territory of clients and prioritize your time and travel

About The Find

We are Digital recruitment specialists dedicated to providing a high-quality service when connecting candidates with clients. We work with some of the most respected digital and integrated agencies, corporates and tech startups in London and surrounding areas, allowing us the opportunity to provide truly exciting positions.

London

207 Regent Street

London

W1B 3HH

Tel: +44 (0) 7896 290360

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