Our client, a hugely successful Tech company, are now looking for a Senior Digital Account Manager to join their team. You’ll need to be able to make things happen when managing the development & direction of accounts. With a keen eye for detail, and a natural desire to exceed client expectations.
 

You are a bonafide ‘people person’, someone who can unite all our unique skills and disciplines to help them create, innovate and solve any digital challenge thrown your way. 

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Description:

 

• Maintain the highest level of client loyalty by developing relationships at all levels within the client organization, particularly the C-level executives 

• Maintain high NPS (Net Promoter Score) and encourage case study and event participation

• Provide 2nd line support issue resolution and escalation to the Customer Support Manager, internal teams and third parties where required to drive issues to closure

• Conduct ongoing business reviews that measure client success and build plans to achieve client success

• Drive continued engagement of their solution by applying relevant Communication programmes, working closely with the Communication and Engagement Team

• Oversee implementation projects

• Provide upcoming Roadmap presentations

• Manage and negotiate the renewal process when needed

• Identifying cross, up sell opportunities and working closely with the Commercial Team

• Coordinate contracting and delivery of additional ad-hoc services

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Job Requirements:

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• Experience with Client / Account / Success Management or other customer facing relationship role

• Excellent verbal and written communication skills

• Excellent presentation skills

• High emotional intelligence and ability resolve conflict wherever it arises

• Highly self-motivated and team oriented

• Ability to work virtual in a professional manner

• Proficient with the tools of the trade (laptop, e-mail, Office apps, smartphone, CRM applications)

• Highly organized and efficient with exceptional follow through

• Desire and ability to negotiate and communicate with clients

• Ability to manage a territory of clients and prioritize your time and travel